How to Write a Complaint Letter

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What information needs to be included in a complaint letter?

How to Write a Complaint Letter

At one time or another, most consumers find themselves in the position of needing to know how to write a complaint letter. If your purchase an item that is defective or does not perform as promised, the first step in recovering damages is usually writing and sending a complaint letter to the vendor from whom you purchased the item and/or the manufacturer.

Complaint Letters Should Include the Following:

  • Name of specific person for whom the letter is intended
  • Details about item purchased (make, model, etc)
  • Purchase transaction details (when and where purchased, purchase price, etc.)
  • Specific complaint (not functional, does not do what it is supposed to do, etc.)
  • Reasons for dissatisfaction
  • Request for corrective action (refund, replacement, etc.)
  • Your complete contact information
  • Other relevant information

It is very important to include all relevant information in a complaint letter. The best way to approach creating a complaint letter is by using a preformatted complaint letter template.

   

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