How to Write a Complaint Letter
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What information needs to be included in a complaint letter?
At one time or another, most consumers find themselves in the position of needing to know how to write a complaint letter. If your purchase an item that is defective or does not perform as promised, the first step in recovering damages is usually writing and sending a complaint letter to the vendor from whom you purchased the item and/or the manufacturer.
Complaint Letters Should Include the Following:
- Name of specific person for whom the letter is intended
- Details about item purchased (make, model, etc)
- Purchase transaction details (when and where purchased, purchase price, etc.)
- Specific complaint (not functional, does not do what it is supposed to do, etc.)
- Reasons for dissatisfaction
- Request for corrective action (refund, replacement, etc.)
- Your complete contact information
- Other relevant information
It is very important to include all relevant information in a complaint letter. The best way to approach creating a complaint letter is by using a preformatted complaint letter template.