November 9, 2007, Newsletter Issue #88: How to Write a Complaint Letter
Tip of the Week
At one time or another, most consumers find themselves in the position of needing to know how to write a complaint letter. If your purchase an item that is defective or does not perform as promised, the first step in recovering damages is usually writing and sending a complaint letter to the vendor from whom you purchased the item and/or the manufacturer.
Complaint Letters Should Include the Following:
Name of specific person for whom the letter is intended Details about item purchased (make, model, etc) Purchase transaction details (when and where purchased, purchase price, etc.) Specific complaint (not functional, does not do what it is supposed to do, etc.) Reasons for dissatisfaction Request for corrective action (refund, replacement, etc.) Your complete contact information Other relevant information It is very important to include all relevant information in a complaint letter. The best way to approach creating a complaint letter is by using a preformatted complaint letter template.
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