Reasons to Write a Complaint Letter
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Why should I bother to write a complaint letter to a company that didn’t do what it was supposed to do?
Consumer transactions often don't go as planned. If you are dissatisfied with a product you purchase or a service you receive, it is a good idea to write a complaint letter. Depending on the nature of your complaint, you may want to send your complaint letter to the vendor from whom you purchased the product, the manufacturer, the Better Business Bureau in your community and/or any applicable regulatory agencies.
Writing a complaint letter can serve a number of constructive purposes, including the following:
- If you don't let the company know you are dissatisfied, the organization doesn't have an opportunity to correct the problem.
- Grumbling to yourself about being unhappy with a product or service won't lead to the problem being fixed, but asking for corrective action might have a positive outcome.
- Most companies genuinely want to improve and appreciate feedback from their customers.
- Even if the company doesn't take action, you are likely to feel better once you vent your frustration.
- Notifying a company about a safety hazard associated with a product can protect you and other consumers from future harm related to the product.
- Reporting unethical business practices to companies can prevent consumers from being victimized.
- In the event that your complaint escalates to the point where legal action must be taken, records of complaint letters can demonstrate that you exercised due diligence in trying to correct the problem on your own.
Writing a complaint letter doesn't have to be a difficult endeavor.